Returns & Exchanges
At Ditalia, we take pride in sourcing the finest Italian specialties. If you are not completely satisfied with your order, please contact us within 14 days of delivery for a resolution concerning non-perishable items.
Contact Customer Care
Email our support team with your order number and photos of the items you wish to return or report as damaged.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack Your Items
Carefully pack the unopened, non-perishable goods in their original packaging to ensure they arrive back at our warehouse safely.
Refund Processing
Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing